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A1. Definitions

Some of the words you’ll see have very specific meanings, so check out the “Finestay.com dictionary” at the end of these Terms.

A2. About these terms

1. When you complete your Finestay booking,  you accept these Terms and any other ones that you’re provided with during the booking process.

2. If anything in these Terms is (or becomes) invalid or unenforceable:

  • it will still be enforced to the fullest extent permitted by law

  • you will still be bound by everything else in the Terms.

3. These Terms are laid out like this:

  • Section A: General terms for all types of Travel Experiences.

  • Sections B to F: Specific terms for just one type of Travel Experience:

    • Section B: Accommodations

    • Section C: Attractions

  • If there’s any discrepancy between general and specific terms, the specific terms will apply.

A3. About Finestay.com

When you book an accommodation or attraction, Finestay.com provides and is responsible for the Platform.

Hotel Sitting Area

A.4 Our platform

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We take reasonable care in providing our Platform, but we can’t guarantee that everything on it is accurate (we get information from the Service Providers). To the extent permitted by law, we can’t be held responsible for any errors, any interruptions, or any missing bits of information.

2

Our Platform is not a recommendation or endorsement of any Service Provider or its products, services, etc.

3

We’re not a party to the terms between you and the Service Provider.

4

To make a Booking, you may need to create an Account. Make sure all your info (including payment and contact details) is correct and up to date, or you might not be able to access your booking experience. You’re responsible for anything that happens with your Account, so don’t let anyone else use it and keep your username and password secret.

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Unless otherwise indicated, you need to be at least 16 to use the Platform.

A5. Payment

For some products/services, the Service Provider will require an Upfront Payment and/or a payment taken during your Travel Experience.

  • If we organize your payment, we (or in some cases our affiliate in the country your payment originates from) will be responsible for managing your payment and ensuring the completion of your transaction with our Service Provider. In this case, your payment constitutes final settlement of the “due and payable” price.

  • If the Service Provider charges you, this will usually be in person at the start of your Travel Experience, but it could also be (for example) that your credit card is charged when you book, or that you pay when you check out of your Accommodation. This depends on the Upfront Payment policy of the Service Provider as communicated to you in the booking process.

  • If you cancel a Booking or don’t show up, any cancellation/no-show fee or refund will depend on the Service Provider’s cancellation/no-show policy.

  • Some Bookings can’t be canceled for free, while others can only be canceled for free before a deadline.

  •  If you think you won’t arrive on time, contact your Service Provider and tell them when they can expect you so they don't cancel your Booking. If you’re late, we are not liable for the consequences (e.g. the cancellation of your Booking or any fees the Service Provider may charge).

  • As the person making the Booking, you are responsible for the actions and behavior (in relation to the Travel Experience) of everyone in the group. You’re also responsible for obtaining their permission before providing us with their personal data.

A6. Policy

For some products/services, the Service Provider will require an Policy of Cancelling and/or a canceling taken during your Travel Experience.

A7. Limitation of Liability

House with a Pool
To the extent permitted by mandatory consumer law, we’ll only be liable for costs you incur as a direct result of a failure on our behalf. This means, to the extent permitted by law, we won’t be liable for any:

If you breach these Terms and/or the Service Provider’s terms, to the extent permitted by law:

  • we won’t be liable for any costs you incur as a result, and

  • you won’t be entitled to any refund.

To the extent permitted by law, the most that we or any Service Provider will be liable for (whether for one or a series of connected events) is the cost of your Booking, as set out in your confirmation email.
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